Delivery and Self Collection
We provide same-day delivery, every day, to any address in Singapore. Simply chose a day and time window on our website. For same-day delivery, please place your order before 3pm. Delivery is free of charge for orders above $200. We charge $10 delivery fee for orders from $100 to $200; and $15 delivery fee for orders below $100. Please make sure you are available to receive the delivery at the day and time selected by you. In case, we would call you and, if possible, leave the package at your door. Otherwise, we can arrange a re-delivery at your cost.
Self Collection
When placing your order online, you can also choose to self collect at our shop at 11 Sam Leong Road #01-01 from 12 - 19 hrs (daily). There is no fee for self collection. You can reach our team in the store under WhatsApp +6581841575. We are happy to welcome you!
Delivery issues or missing items
In case you should find an issue with a product, please notify us immediately, no later than 24 hours after delivery. Please either send a picture or return the goods to the store. (After 24 hours, delivered products are not refundable and not exchangeable). Missing items: We are trying our best to ensure a complete delivery, but should we have an availability issue with certain items, we will contact you to agree on replacement or refund options.
For any queries related to delivery, please reach out to us (email: service@annasgourmet.sg).